A. Yes. In order to enhance the security of your Online Banking experience, we are introducing and requiring members to choose a Username to access your accounts online. Logging in with your account number will no longer work.

A. No. You are not required to change your existing password. The system requires that you enter your password to proceed to the next step. You may choose to change your current password at this time but it is not necessary.

A. Using the Username tied to your account number is more secure than merely entering an account number during the log-in process.

A. The Username is a unique log-in ID that you create. It replaces your account number when logging into Online Banking.

A. Choosing a Username will help increase your online security when logging into Online Banking. Additionally, by choosing a Username, you will be able to take advantage of the reset password online feature. All owners on the account will be uniquely identified and can establish their own password and language options.

A. Yes, you may choose any username that is not already in use. It must start with an alphabetic character, must contain only letters and numbers (no special characters are allowed), must be 8-20 characters in length AND it cannot be the same as your access code or account number.

A. Some special characters are set to stop or start programming script and can interfere with the log-in process.

A. Starting on July 27th, please click on the “No Username, Click Here” link at the bottom of the log-in prompt. Follow the instructions on the screen. If you need assistance, please call our Member Contact Center at 1-888-673-3288.

The prompts will walk you through registering for both a Username and our Password Reset option.

A. Yes. You must be logged into Online Banking. First, click “Change Login Profile”. This option will allow you to change your Username, password, security question, and your Password Reset preference.

A. Yes. This process only affects how you login, not your Online Banking accounts.

A. Yes. We can help establish a second Username on the joint account. Please call us at 888-673-3288 or leave a secure message within Online Banking.

A. You may set up your own Username and password for accounts for which you are a joint owner. Please contact us at 888-673-3288 to help establish the Username for your joint accounts or have the primary member leave us a secure message within Online Banking.

A. No need to worry! One of our Financial Service Representatives or your Personal banker can assist you. Please call us 888-673-3288.

A. The original set of questions you created are used during the identification and log on process and detect any unusual login activity such as a different computer used than before. The security questions in this process will be used only for the password reset option. By having two sets of questions, you are better protected from someone trying to hijack your account by obtaining a new password.

A. You can change them by logging into your account and clicking on the “Change Login Profile” option. This option will allow you access to change your Username, Password, Security Question, and your Password Reset Preference. If you cannot access the information, please contact our 24 hour Member Contact Center at 1-888-673-3288.

A. Yes. You can change your selection at any time on line by clicking on the “Change Login Profile” option once you are logged into Online Banking.

A. The Password Reset Option will allow you to securely and conveniently reset your password anytime online.

A. If you have enrolled in the Password Reset Option, you will have the option to reset your password online by clicking on the link “Forgot your Password.”

A. You will receive an email confirmation sent to the email address you used when you registered for this process. Please ensure that the email address you provide is accessible to you at all times. It is recommended that you provide your preferred personal email address and not your work email address.

A. Yes. This feature is optional however it may be advisable to choose this option in the event you forget your password and need immediate access to your accounts.

A. Your password is never sent by email. The Password Reset Option is an optional service that forwards a temporary password to the email address you provided at the time of registration for the service. You have the option of choosing this service during Username setup or anytime afterwards. If you decide not to choose this service, you will need to call us at 888-673-3288 during our normal business hours, Monday through Friday, to reset your password.

A. It’s so easy! We’ve made it part of the enrollment process with the Username registration. If you didn’t set it up at that time, you can select this option from within Online Banking by clicking “Change Login Profile”. There you will see the option to change your preference to reset your password via email.

A. There are many sites that provide access to free email. More popular ones include Yahoo, Hotmail and Gmail.

If you have any further questions or need more assistance, please contact one of our Financial Service Representatives at our toll free number 1-888-673-3288 or your Personal Banker during normal business hours.

A: For security reasons, anytime you change your email address, the Password Reset Option will be inactive for 24 hours after the change. Please note that if you recently enrolled in the Password Reset option, the option will become effective after 24 hours. If you have a problem accessing your Online Banking within that window timeframe, please contact the credit union for assistance at 888-673-3288.